Privacy Policy

Introduction to Naltako’s “Privacy Policy”

The privacy policy helps customers clearly understand their privacy rights when accessing the website Naltako.vn or using Naltako’s services. We always comply with legal regulations regarding personal information protection and ensure the safety of customers’ personal information.

You will understand the types of personal information that Naltako collects, the purpose of information usage, and the company’s information security methods.

Detailed Regulations on Information Security

Types of Collected Information

There are 5 types of information that the Naltako.vn website collects from customers, including:

• Personal information: Name, email, phone number, address.
• Account information: Customer’s login account and password at the Naltako.vn website.
• Shopping behavior: Product tracking history, shopping cart, payment information.
• Device information: IP address of the device used by the customer.
• Feedback: Customer feedback on products, including email address and feedback content.

Purpose of Information Collection

The main data collection on the website naltako.vn includes: Full name, phone number, and address of the customer. This is the information that Naltako requires members to provide in order to contact, provide consulting support, confirm, and ship goods to customers.

Members will be solely responsible for the security and retention of all service usage activities using their personal information. In addition, members are responsible for promptly notifying the website Naltako.vn of any unauthorized use, abuse, security violations, or retention of information by third parties so that appropriate measures can be taken.

The company uses the information provided by members to:

• Provide services to members;
• Send notifications about information exchange activities between members and the website naltako.vn;
• Prevent activities that destroy members’ user accounts or member impersonation activities;
• Contact and resolve issues with members in special cases;
• Not use members’ personal information for purposes other than confirmation and contact related to transactions at naltako.vn;
• In case of legal requirements: The company is responsible for cooperating to provide members’ personal information upon request from judicial authorities including: The Procuracy, courts, and investigative police agencies related to certain legal violations by customers. Apart from this, no one has the right to infringe upon members’ personal information.

Information Storage Time

Member’s personal data will be stored until a cancellation request is made. In all other cases, members’ personal information will be kept confidential.

Naltako’s Information Security Commitment

☑️ Members’ personal information on naltako.vn is committed to being absolutely confidential according to Naltako’s personal information protection policy. The collection and use of each member’s information is only performed with that customer’s consent, except where the law provides otherwise.

☑️ Do not use, transfer, provide, or disclose members’ personal information to any third party without the member’s consent.

☑️ In the event that the information storage server is attacked by hackers resulting in the loss of members’ personal data, Naltako will be responsible for notifying the authorities for timely investigation and handling, and notifying the members.

☑️ Absolutely secure all online transaction information of members, including digitized accounting invoices and documents on naltako.vn.

☑️ The management board of naltako.vn requires individuals when registering/purchasing as Members to provide full relevant personal information such as: Full name, contact address, phone number, account number…, and be responsible for the legality of such information.

Contact Support

Contact Naltako’s customer care department via phone number 0981.977.898 or via Zalo 0981.977.898 if you have any questions related to the privacy policy.